Effective Date: 1 January 2025
Welcome to DoctorPsychology.com ("Website"), operated by DoctorPsychology, a subsidiary of People Transformers ("we," "us," or "our"). By accessing or using this Website and the services offered herein, you agree to comply with and be bound by this Disclaimer and Terms of Use ("Agreement"). If you do not agree, please refrain from using the Website.
1. Not a Substitute for Medical Advice
DoctorPsychology provides personal consulting (counseling and coaching) services. Our services do not constitute medical or psychiatric advice, diagnosis, or treatment. You should always seek the advice of your physician or healthcare provider with any questions you may have regarding a medical or severe mental health condition. Never disregard professional medical advice or delay in seeking it because of something you have read on our (or any) Website or discussed during our sessions.
2. No Therapist-Client Relationship Through the Website
Accessing or using this Website does not establish a consultant-client relationship between you and DoctorPsychology or any of its associates. A consultant-client relationship is only established through mutual agreement after completing the intake process, signing relevant consent forms, and paying applicable fees.
3. Online Service Limitations
While we strive to provide high-quality services, online consulting, counseling and coaching have inherent limitations, including but not limited to technical disruptions, difficulty interpreting nonverbal cues, and risks to confidentiality over digital communication channels. Clients should assess the suitability of online services for their needs and inform us if they experience technical or other issues during sessions.
4. Confidentiality and Privacy
DoctorPsychology is committed to protecting your privacy and confidentiality. However, no online platform can guarantee complete security. By using our Website or engaging in online sessions, you acknowledge and accept the risk that unauthorized access, hacking, data breaches, or other cybersecurity incidents may compromise the confidentiality of your communications.
5. Compliance with Local Laws
While DoctorPsychology serves clients from anywhere in the world, it is your responsibility to comply with the laws, regulations, and policies of your respective country. By using our services, you agree to ensure that your engagement with us does not violate any legal or regulatory requirements.
6. Third-Party Services
Our Website uses third-party services for scheduling and billing. Currently, we use Carepatron as our telehealth service and Stripe for our billing service. While we strive to work with reputable providers, we are not responsible for the performance, security, or privacy practices of these third-party platforms.
7. Testimonies
All testimonies displayed on this Website have had identities protected and any identifiable information changed to safeguard our clients' confidentiality. These changes ensure the privacy and anonymity of individuals sharing their experiences.
8. Emergencies
DoctorPsychology is not an emergency or crisis service. If you are experiencing a life-threatening situation or mental health crisis, immediately contact emergency services in your area (e.g., 999 in Malaysia and UK; 911 in the United States) or go to your nearest hospital. You may also contact a crisis hotline in your country (some crisis numbers are listed here: https://en.wikipedia.org/wiki/List_of_suicide_crisis_lines).
9. Disclaimer of Warranties
The Website and its services are provided on an "as-is" and "as-available" basis. We make no warranties, express or implied, regarding the accuracy, reliability, suitability, or availability of the information or services provided through this Website. To the fullest extent permitted by law, we disclaim all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
10. Limitation of Liability
To the fullest extent permitted by law, DoctorPsychology, its directors, employees, affiliates, agents, and associates shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of our Website or services, even if we have been advised of the possibility of such damages. This includes, but is not limited to, confidentiality breach, damages for loss of profits, data, or other intangible losses.
11. External Links
This Website may contain links to external websites for informational purposes. DoctorPsychology is not responsible for the content, accuracy, or availability of these external websites and does not endorse their services or views. Use them at your own risk.
12. Payments and Refunds
All fees for services must be paid in advance unless otherwise agreed in writing. Refund policies will be outlined in the service agreement provided to clients during the intake process. Failure to adhere to payment terms may result in the suspension or termination of services.
13. Rescheduling
Kindly note that there will be times where our professionals will reschedule due to urgent matters. We will email you to arrange a replacement.
14. Intellectual Property
All content on this Website, including but not limited to text, graphics, images, and logos, is the property of DoctorPsychology or its licensors and is protected by copyright, trademark, and other intellectual property laws (unless otherwise credited or acknowledged). You may not reproduce, distribute, or use any content from this Website without our prior written permission. If you do find on our website content or graphics that are owned elsewhere, please do alert us so as we can rectify the issue or appropriately credit the source.
15. Jurisdiction and Governing Law
This Agreement shall be governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law principles. Any disputes arising under this Agreement shall be subject to the exclusive jurisdiction of the courts located in Malaysia.
16. Indemnification
You agree to indemnify, defend, and hold harmless DoctorPsychology, its directors, employees, affiliates, agents, and associates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorney fees) arising out of your use of this Website or services, your violation of this Agreement, or your infringement of any intellectual property or other rights of any person or entity.
17. Modifications to the Agreement
We reserve the right to update or modify this Agreement at any time without prior notice. Changes will be effective immediately upon posting on the Website. Your continued use of the Website and services constitutes your acceptance of the revised terms.
18. Contact Information
If you have any questions or concerns about this Agreement, please contact us via the email button below.
19. Acceptance of Terms
By accessing and using this Website, you acknowledge that you have read, understood, and agree to be bound by this Agreement. If you do not agree, you must refrain from using this Website and our services.